Exchange & Return Policy
We are happy to offer return and exchange policy for the following conditions:
- Returns will only be accepted within 3 days of receiving the product.
- Broken products will be eligible for exchange only.
- Tags must remain intact; if a tag is removed, we will be unable to accept the return.
Video Proof for Exchange:
- To initiate an exchange, customers must make a video while opening the package from the label.
- The video should start with the label clearly visible.
- If the video does not begin with the label, it will not be considered for exchange.
Reasons for Return:
- Returns can be made if the product is incomplete or missing items.
- Returns can be made if there is a quality issue with the product.
- Customers should return the product within 3 days of receiving it.
- The refund amount will be credited within 7 working days.
- All items, including the invoice, must be kept in the package for return.
- All items to be returned or exchanged must be unworn and in their original condition.
- Original tags and packaging must be intact.
- Damaged items during transit must bear the tag for the return to be processed.
- Damaged or altered items without tags may not be accepted and will be sent back to the customer.
- Place a return request directly on WhatsApp: +91 9654489000
- Email us at firstname.lastname@example.org with images of the products, packaging, and tags to schedule a return pickup.
- Subsequently, our courier partner will pick up the package within 3-5 business days at no extra cost to you.
- Once the item is picked up, the refund amount will be credited as STORE CREDIT via UPI or NEFT.
- Items purchased on www.naveencollection.in can be exchanged for the same item or another one, subject to stock availability.